| 編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
| 1 | KEL021 | Keurig at Home | Anderson, Eric T. | Marketing | Service and Operations Management)( None ) |
| 2 | 9-606-094 | New Balance Athletic Shoe, Inc. | Bowen, H. Kent;Huckman, Robert S.;Knoop, Carin-Isabel | Operations management | Service and Operations Management)( None ) |
| 3 | 9-602-175 | Innovation at Progressive (A): Pay-As-You-Go Insurance | Frei, Frances X.;Rodriguez-Farrar, Hanna | Service management | Service and Operations Management)( None ) |
| 4 | 9-683-068 | Shouldice Hospital Ltd. | Heskett, James L. | Service management | Service and Operations Management)( None ) |